Privacy Policy
At Tunapika, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our restaurant or use our services. By interacting with us, you consent to the practices described in this policy.
Information We Collect
We may collect various types of personal information, including:
- Contact Information: This includes your name, email address, phone number, and postal address. We may collect this when you make a reservation, contact us, or sign up for our newsletter.
- Reservation Details: When you make a reservation, we may collect information such as the date, time, party size, and any special requests.
- Payment Information: If you make a payment for our services, we may collect your payment card information or other financial details. Please note that we do not store your payment card information. We use secure payment processing services to handle all transactions.
- Location Information: With your permission, we may collect your precise location information when you use our mobile app or website for services like finding nearby restaurants or getting directions to our location.
- Website and App Usage: We collect data about how you interact with our website and mobile app, including your IP address, device information, browser type, and the pages you visit.
- Feedback and Reviews: If you provide feedback or submit reviews, we may collect and publish this information on our website or app.
How We Use Your Information
We may use your personal information for the following purposes:
- Reservation and Service Delivery: To confirm reservations, provide our services, and communicate with you about your bookings.
- Customer Support: To respond to your inquiries, requests, and provide assistance.
- Marketing and Promotions: To send you promotional offers, newsletters, and updates about our restaurant, subject to your consent where required by law.
- Improvement of Services: To analyze and improve our services, website, and app, including personalizing your experience.
- Compliance: To comply with legal obligations, including tax, accounting, and regulatory requirements.
Information Sharing
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted service providers who assist us in delivering our services, such as reservation management, marketing, and payment processing.
- Legal Requirements: We may disclose your information to comply with legal obligations, including responding to lawful requests from law enforcement agencies or government authorities.
Your Choices
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us.
- Disable location services on your device or app.
Security
We take reasonable measures to protect your personal information from unauthorized access and misuse. However, please understand that no data transmission over the internet or storage system is completely secure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes through our website or other communication methods.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Tunapika
Nungwi, Zanzibar, Tanzania
By using our services or visiting our restaurant, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.